Frequently Asked Questions

What is a mental health therapist?

A mental health therapist/Psychotherapist is a licensed individual who aids people in the management of emotional, psychological, and behavioral problems through communication and interaction. They offer a non-judgmental environment to discuss thoughts, feelings, strategies, and tools to enhance mental health and better perceive challenges in life with a clear mind and a strong spirit.

What is mental health therapy?

Mental health therapy (Also known as Talk therapy or Psychotherapy) is a process of guided discussions and treatment methods that can assist a person to comprehend feelings, thoughts, and behaviors synergetically. It promotes recovery, self-development, and dealing with discomforts like anxiety, depression, trauma, and other mental disorders. The sessions are guided by qualified professionals in secure, confidential places online or face-to-face.

What does a mental health therapist do?

A mental health therapist or a psychotherapist is a person who can listen, determine, and assist individuals with emotional issues or life alterations. They employ evidence-based interventions such as CBT or conversational therapy to assist clients in developing coping mechanisms, adopting new patterns, and enhancing general mental health. They are there to enable clients in their healing and growth process.

What is the difference between a therapist and a counselor?

Counselors and therapists sometimes carry out similar functions, but therapists can be more extensively trained in providing therapy for more serious psychological challenges. Counselors normally work on short-term problems or provide advice. However, they both help the individuals, but therapists can provide more specialized mental health care based on their credentials and licensure.

Why do I need therapy?

Therapy is not something you seek only when in crisis; it is something you need when you are looking for clarity, healing, or personal development.

You can visit a therapist even when you are not feeling overwhelmed, anxious, depressed, or stuck. Moreover, trauma, grief, low self-esteem, or relationship problems can also be solved with the help of therapy.

What should I look for to find the right therapist?

Find a therapist who has a license and is qualified to help you with the problems you have and who fits your communication style. Look through bios, verify credentials, and think about how comfortable you are when dealing with the person at first. Websites such as Saalvio can browse through various therapists and have filters according to experience, method, and the way they communicate.

Does online therapy with a therapist work?

Yes, online therapy has been known to be as effective as in-person care when it comes to mental health problems. It is flexible, confidential, and accessible, which makes it perfect for individuals with a hectic schedule or without easy access to face-to-face care. Saalvio offers online therapy that can be received anywhere with secure video or voice.

How frequently will I see my therapist?

The frequency of therapy relies on your needs and goals. Clients can get weekly sessions, or they can have bi-weekly or monthly check-ins. Your therapist will assist you in developing a routine that complies with your lifestyle and helps you to achieve steady progress toward better mental and emotional health.

Is therapy actually effective?

Yes. Therapy can help you manage your emotions, minimize the signs of depression or anxiety, improve your relationships, and gain self-awareness. Although the outcomes are mixed, most individuals have claimed to experience better emotional resilience, decision-making, and a sense of control.

How much does therapy cost with Saalvio?

The cost of the Saalvio therapy is usually between $100 - $150 per therapy session of an hour, while the first session is free. Our vision is to provide affordable mental health care openly. Our therapy does not have any hidden charges and you are at liberty to cancel at any time before 24-hours of the session without incurring any fee.

Why does Saalvio cost more than some of the other online psychotherapy providers?

Unlike some of the other platforms that utilize internship students for psychotherapy sessions at a lower price point, we currently partner exclusively with seasoned psychotherapists to ensure a professional with experience and expertise on the field is working with you.

However, we are working on establishing a proper supervision process that will allow us to offer more economical packages in future while adhering to our commitment of providing customer satisfaction with world class service.

What’s included in the premium subscription?

You will be able to access premium subscriptions for self-help tools and Thrive AI. While the psychotherapy is pay per session, you will get unlimited access to guided activities, reflection journals, and mood trackers with guidance from Thrive-AI. All of the features are aimed at making your mental wellness journey and your life between sessions easier.

Can I change or cancel my plan anytime?

Currently, we only offer 1 subscription plan but users can cancel it at any time.

Do you offer free trials or discounts?

Currently, We do not offer a free trial but we may run promotional campaigns as well as offer users a discount up to 99%. But we do offer a freemium plan that you can use to get experience on the platform without any risks.

How do I pay for therapy with Saalvio?

We accept credit cards and debit cards. Saalvio uses Stripe as its payment gateway. At the time of booking, users can save their debit/credit cards just so therapists can charge their fees within the specified range after the session is concluded.

Will the plan be auto-billed?

Yes, your plan will be automatically renewed based on your billing cycle, which is generally after four weeks. You can also cancel your plan at anytime. We do not have any hidden costs when it comes to billing.

Is therapy insurable?

We do not offer direct billing to extended health coverage/insurance providers at this stage but you can submit a claim using the receipts that are automatically issued after every session. Moreover, we are diligently working to establish partnerships with various insurance providers to offer hassle-free direct billing.

Are there any hidden fees?

No, Saalvio is a flat rate. No hidden fees, no installations, and no surprises are involved since you will be charged what you see at the checkout. We would like to see that individuals can access therapy without having to be concerned about the cost or the unexpected bills.

Is it possible to change therapists?

Yes, in case you are not convinced that your current therapist is the one, you can schedule your next session with the therapist who is more suitable for your needs or preferences. Our aim is to make you feel comfortable and listened to in your mental health/wellness journey.

How does Saalvio protect my privacy?

We adhere to such privacy laws as HIPAA, GDPR, PHIPA and CCPA. Your personal and health data is secured and will only be shared with concerned professional individuals only and will never be sold. The information is treated confidentially so that you can trust and feel secure using our platform.

What personal information do you collect?

We collect the required information about you, such as your name, contact details, your therapeutic preferences and other details required to provide psychotherapy. This will assist us in getting the right therapist to match you with and also assist you in your experience. We do not collect any irrelevant and sensitive data that we do not get through your consent.

Is my information sold to a third party?

Your personal information is not sold. We share your personal information with approved service providers such as payment processors or hosting services. Strict confidentiality agreements should be adhered to by all partners, and data should be utilized by the partners in the interest of Saalvio.

Can I delete my data and account?

Yes. You can request that we delete your account and your personal data at any time. Your personal identifiable information is also deleted, except in cases where the law demands that some records be kept. All you have to do is reach out to our support team, and we will take care of the request.

Can I control how my information is used?

Absolutely. The preferences of communication, privacy and consent to your account can be controlled. You make the choice on whether we can use promotional messages or de-identified data in research. Your decisions will not be overruled by anybody.

Is it possible to have confidential and safe therapy?

Yes. All of our sessions are encrypted end-to-end. They are not shared without your consent. You and your therapist will be the only one to see them. Your communication is treated with the highest confidentiality.

How safe is user data?

We use encryption, secure servers, firewalls and access controls to protect your data. Our platform security is audited and monitored regularly to detect threats. We have modernized systems to the present level of security.

Will my money be safe?

Yes. All the payments are processed through secure and PCI-compliant platforms. The transactions are encrypted, and we take all the measures to make sure that your financial data is safe.

Who can see my personal information?

Your data can only be accessed by your therapist and/or authorized Saalvio Employees who have a strict need to access your data, whether it is to provide care, provide support, or deal with technical issues. The clinical notes of your therapy and personal health data can only be viewed by your therapist, but not by any other user or employee. However, they can be shared with other therapists with your consent if you decide to change your therapist.

What will be the outcome in case of a data breach?

In case of a data breach, we will notify you as soon as possible, rectify it immediately, and report it if required by law. We have procedures to ensure that damages are reduced to a minimum to avoid repetition of such cases.

What is the Saalvio app?

Saalvio is a safe and secure Platform that is designed to provide accessible, evidence-based mental health support through self-help tools, CBT based AI-Driven chatbot (Thrive-AI) and licensed Psychotherapists. The application features, such as goal-setting, mood journal, and self-care tools, are also available, as they will assist you in maintaining your mental well-being between sessions. Thrive-AI is also available 24/7 to provide support in your time of need* and apart from all that, You have the flexibility to Schedule and attend sessions with a licensed psychotherapist via voice or video, everywhere, at any time.

What is the procedure for booking a therapy session on the app?

It is easy to book a session. Once you have downloaded Saalvio, create an account, take a brief questionnaire, and be connected with a therapist. Then, you can decide on the preferred communication option and book a time that is convenient to you within minutes.

What kind of therapy does the app provide?

Saalvio offers an array of therapy options such as CBT, grief and loss treatment, personality disorder treatment, self-improvement treatment, and others. You may search within these categories and find a therapist who specializes in what you are concerned with or in what you want to achieve through therapy.

Is it possible to select the therapist individually in the application?

Yes! The app offers profiles of the therapists, and you can see their speciality, experience, and how they practice before scheduling an appointment. It is also possible to change therapists in case of necessity, and you will feel comfortable and taken care of during the process.

Is my information safe and private?

Absolutely. Saalvio guarantees confidentiality regarding your data. Everything is encrypted, and your information is stored safely following the privacy laws. The personal information and the discussion of therapy are reserved for you and your therapist.

On what devices can I access the app?

Saalvio app works on both iOS and Android. The app can be downloaded on your smartphone or tablet, and you can get therapy at any time that suits you and your schedule.

What are the rules on cancellation and rescheduling?

Rescheduling and cancelling are easy in the app. Appointments can be cancelled or rescheduled anytime before 24 hours of the appointment.

What other functionality does the app have?

In addition to therapy sessions, the Saalvio app offers such features as a daily mood chart, goal-setting exercises, journaling, goal tracking, and self-care reminders. These tools help you stay active in your mental wellness process between sessions. Moreover, Saalvio has its 24/7 available chatbot named ThriveAI.

Does it have a free trial or demo?

Yes, Saalvio offers a freemium option that will allow you to take a closer look at the app and have a taste of the platform along with promotional campaigns that can offer users up to 99% discount. It is also possible to go through therapist profiles and get to know more about the features to see whether it is what suits you.