Frequently Asked Questions
At Saalvio, we believe that clarity brings comfort. This FAQ section is here to help you better understand how our platform works — from booking therapy sessions and choosing the right professional, to ensuring your privacy and making the most out of your mental wellness journey. Whether you’re just getting started or need specific support, you’ll find all the answers you need right here.
- General
- Therapists
- Pricing & Plans
- Privacy & Security
- App & Features
How do I book a session with a therapist on Saalvio?
To book a session, open the Saalvio app and navigate to the "Therapists" section. Browse through our list of licensed experts, view their specialties and availability, and tap on “Book Session” for the one that fits your needs. You’ll receive a confirmation and reminders directly in the app.
Can I choose my own therapist?
Yes! Saalvio gives you the freedom to choose a therapist based on your preferences. You can filter by language, specialty, experience, or availability. If you’re unsure, we can also recommend someone based on a short questionnaire during signup.
Are all therapists on Saalvio licensed professionals?
Absolutely. Every therapist on Saalvio goes through a thorough verification process. We ensure they are certified, licensed, and experienced in handling various mental health concerns, including anxiety, depression, stress management, and more.
Is my information and conversation private?
Yes. Privacy is our top priority. All conversations and data on Saalvio are protected using bank-level encryption. Your sessions are never recorded, and your personal details are never shared without your permission.
What kind of therapy options does Saalvio offer?
Saalvio offers multiple therapy options including one-on-one sessions via chat, voice, or video. Depending on your comfort level, you can choose your preferred method. We support cognitive behavioral therapy (CBT), mindfulness coaching, trauma therapy, and more.
Can I switch therapists if I’m not comfortable?
Yes, your comfort is key. You can switch therapists anytime from your dashboard. Just select a new therapist and book a session — there are no additional fees for changing your therapist.
How does the free trial work?
New users get a 7-day free trial with full access to all features, including therapist sessions and wellness tools. No payment is required upfront, and you can cancel anytime before the trial ends.
Is Saalvio available on all devices?
Yes, Saalvio is available for both iOS and Android users. You can also access your account on desktop via our web platform for flexibility and convenience.
How much does therapy cost on Saalvio?
1. premium subscription of $14.99 per month that gives unlimited access to Thrive-AI and self help exercises 2. Pay per session cost for psychotherapy with licensed professionals between $100 - $150. (First Session is free)
What should I do if I need urgent help?
Saalvio is not intended for emergency situations. If you or someone you know is in crisis, please contact local emergency services or a nearby hospital immediately. We also list emergency helpline numbers in the app based on your region.